Privacy Policy

Fast&Up UAE ("Company", "we", "our", or "us") is committed to protecting your personal data and ensuring your privacy in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This Privacy Policy explains how we collect, store, use, and protect your personal information when you use our website or engage with our services. By using our website, you consent to the practices outlined in this policy. 

Storage of Personal Information

When users make a purchase through our online store, certain personal information is collected as part of the process, including your name, address, email address, and phone number. With your permission, this information may also be used for marketing updates outlining new products and offers.

When browsing the website, we also automatically receive your internet protocol (IP) address.

Keeping Your Information

Personal information will be retained for as long as you continue to be a Fast&Up UAE customer and as long as we are legally required to retain it to meet our obligations in the countries we operate in.

If you no longer wish to be a customer, you can contact us via:
Email: customercare@aeronutrix.ae
Post: JATOI GENERAL TRADING LLC
Shop No 9. Retail Building No 6 . Central Fruits and Vegetables Market Al Aweer, Ras Al Khor Industrial Area -3

In certain cases, we may be legally obligated to retain some of your data, such as for tax compliance, dispute resolution, fraud prevention, or enforcement of our Terms & Conditions.

Disclosure of Personal Information

Personal information may be disclosed if required by law, to protect our rights, enforce our Terms and Conditions, or prevent fraud and abuse. Such disclosure includes compliance with legal processes such as a court order or government request.

Consent to Store and Use Personal Information.

By completing forms on our website, you give us explicit consent to use your personal data for:

  • Order processing and customer service.
  • Transactional communications.
  • Marketing communications (if you opt in).

You can withdraw your consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at the above email address.
We also process your data on other lawful bases as outlined in PDPL, including performance of a contract and compliance with legal obligations.

Payment Information Payments made through our website are securely processed by CC avenue, in compliance with Payment Card Industry Data Security Standards (PCI-DSS).

  • Fast&Up UAE does not store your card details.
  • All transactions are encrypted and securely processed.
  • Payment information is stored only as long as necessary to complete your transaction, after which it is securely deleted.
  • We do not retain your payment card details after the transaction is completed.

All direct payment gateways comply with PCI-DSS standards as managed by the Payment Card Industry Security Standards Council (PCI SSC) these standards help ensure the secure handling of debit and credit card information through our website. 

For more information, please review CC avenue Privacy Policy.

Third Party Stores

Third-party providers linked to this website may also collect and use personal information that you provide to them. Users should consult the respective privacy policies of these third parties to understand how your information may be stored or used. Please note that third-party websites may be located overseas and governed by laws in their jurisdictions. We use third-party service providers for services such as payment processing, marketing, and analytics. These providers have their own privacy policies, and we encourage you to review them to understand how your personal data is managed.

Fast&Up UAE takes steps to work with third-party providers that comply with data protection standards. However, we cannot control or be responsible for their actions or privacy policies. By using our services, you acknowledge that any data shared with third-party providers is subject to their respective privacy policies.
For third-party providers based outside the UAE , appropriate safeguards are in place to protect your data in line with data protection laws.

Seeing Adverts for

We use online advertising to keep you informed about Fast&Up UAE, new products, and offers. 

This includes:

  • Ads and banners across other websites and social media.
  • Advertising technologies such as tracking pixels and cookies.

These ads may be influenced by your browsing history and interactions with our site. You can control how your data is used for advertising by adjusting your cookie preferences.

Use of Cookies

Cookies are small text files stored on your browser to enhance functionality and user experience. We use cookies to:

  • Recognize your browser or device.
  • Analyze website traffic and behavior.
  • Optimize site performance.

Data collected via cookies will not be used to identify visitors personally.
You may choose to disable cookies through your browser settings. However, this may limit functionality. For more details, refer to our Cookie Policy.

Data Subject Rights under UAE PDPL

As per UAE data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or outdated information.
  • Request deletion of your data (subject to legal limitations).
  • Object to or restrict data processing.
  • Withdraw consent at any time.
  • Request transfer of your data to another provider (data portability).

To exercise any of these rights, please contact us at customercare@aeronutrix.ae.

Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. These measures are designed to prevent your data from being lost, misused, accessed, disclosed, altered, or destroyed. We follow industry best practices, such as encryption, secure data storage, and access controls, to ensure that only authorized personnel have access to sensitive information. Despite these precautions, no data transmission or storage method can be completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

When processing payment information, we use secure payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS). Any payment data provided will be encrypted and securely processed. Your payment information is stored only as long as necessary to complete the transaction, after which it is deleted or anonymized. We do not retain your full credit card information once the payment process is complete, ensuring that your privacy is maintained. You can be assured that once the transaction is processed, any sensitive data is securely deleted.

The constant development of the Internet may require occasional adjustments to this privacy statement, and we retain the right to make changes when necessary.

Updates to This Policy

We reserve the right to update this Privacy Policy as needed, in line with changes in applicable laws or our services. Any updates will be posted on this page with the revised “Effective Date.”